Refund Policy

Return window and eligibility

You may request a return within 30 days after delivery.

Returned items must be unused, unworn, and undamaged, with all original tags and accessories included.

Please use the original product packaging if available; if it is not available, pack the item securely in a sturdy outer box to prevent damage in transit.

How to return an item

1. Email support@torvelan.com within 30 days of delivery. Include your order number, the item you wish to return, and the reason for the return. For a damaged, defective, or incorrect item, include photos if possible.
2. We will reply with return instructions. Pack the item as described above and include your order number inside the parcel.
3. Send the parcel to: ZESTYLIFE GLOBAL LLC, 111 S Jefferson St #100, Casper, WY 82601, United States. Keep your shipping receipt and tracking number until the return is resolved.

Return shipping costs

For a standard return, the customer pays the return shipping cost.

If the item arrived damaged, defective, or incorrect, contact us before shipping it back; we will provide instructions and cover the applicable return shipping cost. Please do not send a return without contacting us first.

Refunds and exchanges

We will inspect the returned item after it arrives and notify you of the refund outcome. Approved refunds are sent to the original payment method.

The time for the credit to appear depends on your payment provider.

For an exchange, email us with your order number and the size or style you need before returning the item; exchanges are subject to availability.

Contact

Return questions: support@torvelan.com.